Return Policy

📦 Return Policy

We want you to love your purchase from Souq N Trend. If you’re not completely satisfied, we offer a 7-day free return policy from the date of delivery.

✅ Eligibility for Returns:

• Items must be in original condition, unused, and in the original packaging.

• Returns must be requested within 7 days of receiving your order.

• Some items like personal care, hygiene, or custom products may not be eligible for return due to safety reasons.

🔁 How to Request a Return:

To start a return, simply email us at info.souqntrend@gmail.com with:

• Your order number

• Reason for return

• Clear photo(s) of the product (if applicable)

Our support team will review your request and guide you through the next steps.

💸 Refunds:

• Once your return is received and inspected, we’ll issue a refund to your original payment method.

• Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

📦 Return Shipping:

• We cover the cost of return shipping for eligible returns within 7 days.

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