FAQ?

Frequently Asked Questions (FAQ)

1. When will I receive my order?

Most orders are delivered within 3–7 business days. You’ll receive a tracking number as soon as your order ships.

2. How can I track my order?

Once your order is shipped, we’ll email you a tracking link. You can also contact us at info.souqntrend@gmail.com for updates.

3. Do you offer free shipping?

Yes! We offer free shipping on most orders within the UAE. Shipping details will be shown at checkout.

4. Can I return or exchange my item?

Absolutely! We offer a 7-day free return policy. Just contact us at info.souqntrend@gmail.com within 7 days of receiving your item.

5. My item arrived damaged. What should I do?

We’re sorry to hear that! Please email us a photo of the damaged item at info.souqntrend@gmail.com, and we’ll sort it out right away.

6. Can I cancel or change my order?

If your order hasn’t shipped yet, we’re happy to help! Please reach out to us as soon as possible at info.souqntrend@gmail.com.

7. Do you deliver internationally?

Currently, we only ship within the UAE and select regions. Please check your location during checkout.